Shipping Policy

Effective Date: 07/09/2022

Thank you for shopping with Protea Cricket. We are committed to delivering your order quickly, safely, and efficiently throughout South Africa.

1. Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.

If we experience a high volume of orders, processing times may be slightly delayed. We will notify you of any significant delays.

2. Shipping Timeframes

We offer nationwide delivery across South Africa.

Major Cities: 2–4 business days
Regional & Outlying Areas: 3–6 business days

Delivery times are estimates and may vary depending on your location and courier operations.

3. Shipping Fees

Shipping fees are calculated at checkout based on your delivery location.

We may occasionally offer free shipping promotions, which will be clearly indicated on our website.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

If you do not receive tracking information within 3 business days, please contact us.

5. Delivery Issues

Please ensure your shipping address is correct at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.

If a parcel is returned to us due to failed delivery attempts or incorrect address details, additional shipping fees may apply for re-delivery.

6. Damaged or Lost Parcels

If your order arrives damaged or you believe it has been lost in transit, please contact us within 48 hours of receiving your parcel (or expected delivery date).

We will work with the courier to investigate and resolve the issue as quickly as possible.

7. Contact Us

If you have any questions about this Shipping Policy, please contact us:

🌐 Website: www.proteacricket.co.za
📧 Email: info@proteacricket.com