Privacy Policy

Effective Date: 07/09/2022

Protea Cricket ("we", "our", "us") operates the website www.proteacricket.co.za. We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Full name
Email address
Phone number
Shipping and billing address
Payment information (processed securely through third-party providers)
IP address and browsing data
Any information you voluntarily provide to us

2. How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Provide order confirmations and tracking details
Communicate with you regarding your purchases
Respond to inquiries or customer service requests
Improve our website and services
Send promotional emails (only if you opt in)
Prevent fraud and ensure secure transactions

We will never sell or rent your personal information to third parties.

3. Sharing of Information

We may share your information with trusted third parties only when necessary, including:

Payment processors
Courier and delivery services
Website hosting and technical service providers
Legal or regulatory authorities when required by law

All third parties are required to protect your personal information.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from:

Unauthorized access
Loss or misuse
Disclosure or alteration

However, no online transmission is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

Our website uses cookies to:

Improve your browsing experience
Remember your preferences
Analyze website traffic
Provide relevant marketing

You can choose to disable cookies through your browser settings.

6. Your Rights Under POPIA

In accordance with South African law, you have the right to:

Access the personal information we hold about you
Request correction or deletion of your information
Withdraw consent for marketing communications
Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us.

7. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external websites.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.

Continued use of the website after changes are made constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

🌐 Website: www.proteacricket.co.za
📧 Email: info@proteacricket.com